Rental Conditions

Insurance, Covers and Waivers

Collision Damage Waiver (CDW)
If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the damage excess. This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. glass, wheels, interior, roof or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. mobile phones, laptops, child seats, GPS devices or personal belongings).

Third-Party Liability (TPL)
This covers the driver’s liability for injuries and property damage which are covered by the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.

Mileage / Kilometres

Your rental includes unlimited free kilometres. Changing the length of your rental can affect how many kilometres you can drive for free. It can also affect how much you will pay for each additional kilometre.

Local Charges

This section shows charges that you’ll pay at the counter because of where you're picking your car up, who's driving, and where you go during your rental.
This section doesn’t show other over-the-counter costs, such as charges for fuel, child seats or additional services. You’ll find details of other charges in other sections of these terms and conditions.
You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.

After your rental

If you’ve incurred any charges, such as speeding tickets or unpaid congestion charges, Elite Rent a Car will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you’ll have to pay the company’s administration fee as well as the original charge.

Toll fees

Look out for toll fees on certain roads, as these are not included in your rental price. Depending on where you’re driving, you may be able to pay for toll fees in different ways. Just ask the counter staff to explain when you pick up the car.

Other Fees

If any of the following apply, the counter staff will charge you extra when you pick your car up – or when you drop it off:

Valeting Fee

Elite Rent a Car will charge you if the car needs more than a reasonable amount of cleaning after your rental. Unfortunately, Elite Rent a Car won't tell us how much this charge is. The counter staff will confirm whether this charge applies to you.

Acceptable forms of payment

You are required to have a Credit Card or cash for this booking. The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.

Accepted Credit Cards

MasterCard
Visa

Please Note:

Elite Rent a Car will not accept prepaid, recharge or virtual credit cards.

Licence Requirements

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.

All drivers must have held their driving licence for at least 2 years.

For drivers whose national licence has a photocard licence and a secondary paper counterpart licence, both parts will be required when collecting the vehicle.
Customers should email the details of any endorsements / penalties on their driving licence to us, as they might be refused the car at the counter. If you need to email us, our email address can be found using the Contact Us link on the website.

Forms of Identification

A passport or identity card is required.

Age Requirements

Minimum age limit for this car is 21.

Maximum age limit for this car is 75.

Elite Rent a Car’s age-related charges and restrictions will apply to all additional drivers.

Arrival Details

Flight Details – If you are arriving by plane, please tell us your flight number (ideally, at least 3 days before you pick your car up). We cannot be held responsible if a problem with your flight stops you picking up your car. You may decide to get in touch with your airline to ask about compensation.

Deposit / Excess

Elite Rent a Car may ask for a security deposit of 300,00 € when you pick your car up. The deposit will be returned after the rental, as long as all conditions have been met.
The car has a damage excess of 300,00 € including tax.
The car has a theft excess of 300,00 € including tax.

Due to fluctuating foreign exchange rates and other possible banking charges, Elite Rent a Car cannot be held responsible for any difference between the amount paid and the amount refunded.

Full to Full

Just before you return your car, please replace the fuel you’ve used.

Outside Office Hours

Please contact us if you want to change your pick-up or drop-off to a time when the counter is closed (e.g. because your plans have changed or you’ve been delayed). You can’t do this online, because we would need to check whether the rental company can arrange for someone to be there for you. If they can, there will be a fee for this.

The cost of this service is 20,00 €.

Cross-Border and Boundary rules

Customers whose travel plans include driving outside the country of rental must advise us before they pick the car up. Restrictions may apply for certain countries which may require the customer to pay additional fees.

Cross border permit - 20,00 € including tax.

Deliveries and Collections

The cost will be paid to Elite Rent a Car on signing the rental agreement.

Taxes & Fees

Any additional services will be subject to any applicable sales taxes and location fees.

Pay local extras equipment

Additional extras should be requested at the time of booking, and paid for (directly to Elite Rent a Car) at the time of pick-up. Please note that we cannot guarantee their availability - and that prices are controlled by Elite Rent a Car and may be subject to change.

Extra Equipment Conditions

Additional extras will be subject to any applicable sales taxes and location taxes.
Customers requiring extra equipment may have to leave a deposit at the car hire counter.

Additional Drivers

The cost to add an additional driver is free of charge.

Elite Rent a Car’s age-related charges and restrictions will apply to all additional drivers.

Important Information

To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.

In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving licence, forms of identification, and payment cards) and what you’ll need to pay for at the car hire counter. If you don’t have everything you need, Elite Rent a Car may not let you pick the car up.

By making this booking, you are confirming that you have read and accept our Terms & Conditions.

When you pick your car up, Elite Rent a Car will need you to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it with Elite Rent a Car before you sign.

If you are dissatisfied with any aspect of your rental, it’s very important you discuss this at the time with Elite Rent a Car. If you are not satisfied with their response, please visit our Contact Us page and tell us about it.

If you have any questions, please don’t hesitate to contact us. You’ll find our opening hours and contact information on the Contact Us page of our website.

If you are having any problems with your hire car, please call Elite Rent a Car.
If you need any other support during your rental, please call Elite Rent a Car.

Information Regarding Exchange Rates and Fees
Please note that we cannot be held responsible for any fluctuations in exchange rates or any fee your bank or credit card issuer may charge. So the amount that appears on your credit card statement may differ from the amount you saw when you made your booking. Equally, should we credit your account with any money, we will refund the exact amount initially charged.

Our full Terms & Conditions can be viewed by clicking the Terms & Conditions link at the bottom of the page.

Car Hire Company Important Information

Accident or Breakdown - In the event of a breakdown, accident or mechanical difficulties, you must call Elite Rent a Car immediately. They must give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.
Roadside Assistance - Elite Rent a Car will provide some kind of emergency roadside assistance service, for which you may have to pay extra. When you pick your car up, please make sure you find out where the paperwork is kept. In most cases, it’ll be in the glove box or attached to the sun visor.
Lost Keys - If you lose your key(s), you will be charged the cost of replacement.
Seatbelt - Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car.
Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.
Price Calculation - Prices are based on the pick-up and drop-off times, dates and delivery and collection location that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.
If you are involved in an accident; and the car "Rolls Over" onto the roof; you may be asked to pay an additional fee on top of the excess amount.

Cancellations, No Shows & Amendments

Cancellation of Deposit Bookings

If you cancel 24 hours or more before your rental is due to start, you'll receive a full refund of the money you've paid,.

Cancellation of Fully Prepaid Bookings

If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded.

Company Registration Details

Central Group doo Budva, registered office at Bijeli do bb, Budva, 85310, company number: 03121305.